JACKSON, Miss.–If you had Sirius XM satellite radio and you got an automatic renewal without asking for it, you could be eligible for some payback. The company has settled a lawsuit between Mississippi and 44 other states for $3.8 million for deceptive business practices, said Atty. Gen. Jim Hood.
That includes not only automatic renewals, but also not honoring requests from customers to cancel the service and dubious fees.
If you haven’t already filed a complaint with the attorney general for the practices covered by this settlement, you have until May 3, 2015, to file a complaint to be considered for reimbursement. The amount a consumer can recover is not limited and will be based on the actual loss of the consumer.
This info is from a press release from Hood’s office:
Under the terms of the settlement, Sirius XM will make significant changes to its business practices. Specifically, Sirius XM agrees to:
– Clearly disclose all terms and conditions at the point of sale,
– Make no misrepresentations about the available plans,
– Provide advance notice of upcoming automatic renewals for plans
longer than six months,
– Improve cancellation procedures, and
– Prohibit incentives for customer service representatives based
solely on retaining customers who attempt to cancel.
To be considered for reimbursement under this settlement, consumers must file a complaint concerning conduct from July 28, 2008, to Dec. 4, 2014, involving an identifiable loss that was not previously resolved. An example of identifiable loss might include a loss of money from instances where the consumer unsuccessfully tried to cancel or did not want to renew, but found themselves stuck paying for another term. Identifiable loss may also include a loss of time, such as when the conversation took much longer than reasonably expected due to problems with customer service.
Consumers who have a complaint regarding Sirius XM’s business practices addressed by this settlement are urged to contact their state attorney general at 1-800-281-4418 or to file complaints with Sirius XM directly before May 3, 2015. Consumer complaints can be sent to Sirius XM by mail to
PO Box 33059, Detroit MI 48232-5059, by going to www.siriusxm.com<http://www.
www.siriusxm.com/
