Atmos Energy is reminding people to be on alert for potential scams targeting utility customers.
In recent years, utilities have seen an increase in reported scammers who are contacting customers seeking payments and personal and financial information to avoid service interruptions.
As a reminder, Atmos Energy will never ask for payments using a pre-paid debit card, gift card, cryptocurrencies, or third-party digital payment mobile applications. Atmos Energy will also provide multiple notices and work to assist customers with payment plan options before service interruptions.
“Beware of impostors demanding payment at your door – our employees will not collect payments in person,” Bobby Morgan, Atmos Energy vice president of public affairs, said. “Always ask for an employee’s identification badge, which displays name, photograph, and the Atmos Energy logo. If you suspect an impostor, call our customer service number at 888.286.6700 to verify the employee’s identity and contact local authorities. Also, beware of bogus emails or texts requesting immediate payment of your bill, particularly with prepaid debit cards.”
Employee Imposters:
- Always ask for an employee’s identification badge, which displays name, photograph, and Atmos Energy logo.
- If you suspect an impostor, call us to verify the employee’s identity and contact local authorities.
- Beware of impostors demanding payment at your door. Atmos employees will not collect payments in person.
Email Scams:
- Beware of bogus emails requesting immediate payment of your bill, particularly with prepaid debit cards.
- Atmos Energy will not request payment by cryptocurrency.
- Verify that your account number listed is correct.
- Do not click on any links in the suspicious email as many contain viruses.
- Verify your account balance through Atmos’ online Account Center.
Telephone Scams:
- Telephone scams are also on the rise, where people pose as utility employees and demand immediate payment of past due balances. Atmos Energy will not demand payment by a prepaid debit card or cryptocurrency.
- If you ever have concerns about the legitimacy of a call, please hang up and call Atmos.
- Atmos employees do not call after business hours unless there is an emergency.
Customers who suspect fraud or who feel threatened during contact with a scammer are encouraged to contact local law enforcement authorities and the Atmos Energy customer service team at (888) 286-6700, Monday through Friday between 7 a.m. and 6 p.m. CT.
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